All sales are final. We do not offer refunds. If we have 24 hours notice we are more than happy to help you reschedule to a later date and time slot.
There are no limitations on the age of our players to play the game. Children under the age of 12 must be accompanied by an adult. We find that children under the age of 12 may have trouble comprehending and/or analyzing our puzzles, clues and general game play in our Level 3 game – Blackbeard’s Revenge. We highly recommend that if you have smaller children, Zen Temple is a better choice. Our Zen Temple game has more Scavenger Hunting aspects that children typically love. Also, Zen Temple is 3 separate rooms within one game and we find that children love unlocking multiple rooms and going back and forth between all rooms.
All items located in our game room are not necessarily clues or involved in the game. Some items are decoration and ambiance. Please be gentle with our props and puzzles. Excessive force is not needed to open anything. We want to ensure that nothing be broken or damaged within the game. Moving of heavy objects or furniture is not needed. There is no need to stand or climb on furniture.
Players will work together as a cohesive unit to escape the room. This is a social game and we encourage team members to communicate, brainstorm and put your heads together to solve the mission.
Trying to make Leader-Board? To make the leader-board a few restrictions apply. It has to be everyone’s first time playing the room, you have to use 0-3 clues. We ask you to please respect the game and play the game as it is designed so no looking at your phones or leaving the room and coming back in during a leaderboard run. Can you and your team make it out fast enough to make Leader-Board?
Any other special requests that we can accommodate for you can be directed to the contact us section and we will have a solution for you soon.
CUSTOM GAME TIMES AVAILABLE.
CUSTOM GAME TIMES AVAILABLE UPON CUSTOMER REQUEST. PLEASE CALL TO RESERVE A CUSTOM TIME IF AVAILABLE. TO SEE ALL AVAILABLE TIMES AND GAMES, PLEASE CLICK THE “BOOK NOW” TAB.
We strongly urge our gamers to please arrive 10 min prior to your scheduled appointment time. This is to ensure that we go over the rules and regulations, take care of payment, use the restrooms and have an opportunity to take pictures if so desired.
If you arrive late you may still play the game but keep in mind that you only have the remaining time left on the time slot that you booked. We have to stay on schedule so that our future guests can play at their scheduled time slot. If you show up 10 minutes late then you will only have 50 minutes to solve the game instead of 60.
We do not allow anyone intoxicated or otherwise impaired to enter the rooms, and there is no refund if the group decides to leave after one or more members is not permitted to play.
We highly recommend that you book your experience online to reserve a time slot for you and your group. If we are already in house running a room or waiting for a group to show up, you may book a room on the spot, but we really recommend calling ahead or booking online!